Return Policy
Last updated: June 2025
30-Day Returns
We accept returns on all items within 30 days of delivery — no questions asked. Items must be unused and in their original packaging where applicable. Defective or damaged items are always accepted regardless of condition.
How to Start a Return
- Email us at support@soultribetrends.shop with your order number and reason for return.
- We will respond within 1–2 business days with return instructions.
- Ship the item back using any trackable carrier.
- Once received and inspected, your refund will be issued within 5–7 business days to your original payment method.
Return Shipping
Return shipping is free for defective, damaged, or incorrectly shipped items — we will provide a prepaid label. For non-defective returns, the customer is responsible for return shipping costs.
Exchanges
We accept exchanges for defective or damaged items. For a different size, color, or product, we recommend returning the original item for a refund and placing a new order.
Refunds
Approved refunds are returned to your original payment method. Processing time is 5–7 business days after we receive the return. Your bank or card issuer may take an additional 3–5 business days to post the credit.
Non-Returnable Items
For hygiene reasons, the following cannot be returned unless defective: personal care items that have been opened and used, consumable products (e.g. scrubs, creams) once opened.
Contact Us
Questions about a return? support@soultribetrends.shop